Shipping policy

Shipping Policy

Each order is carefully prepared and packaged to ensure it arrives safely and beautifully.


Processing Times

We aim to dispatch all orders the next working day.

Please allow up to 1–3 working days for processing during busy periods (such as product launches, promotions, or holidays). We appreciate your patience during these times.

Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.


UK Delivery Options

We currently ship within the United Kingdom only. Delivery options are provided by Royal Mail:

  • Next Day Delivery – Delivered the next working day after dispatch
  • Royal Mail 48 – Delivered within 2 working days after dispatch

Please note that delivery times are estimates and may vary depending on postal demand and external factors.


Shipping Costs

Shipping costs are calculated at checkout based on your selected delivery method.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.


Tracking Your Order

Tracking is available on selected delivery services.

If tracking is included, you will receive a tracking number via email once your order has been shipped.

Please allow up to 48 hours for tracking information to update.


Delivery Delays

While we aim to ensure timely delivery, delays can occasionally occur due to:

  • Postal disruptions
  • High-demand periods
  • Unforeseen circumstances within the courier network

We are not responsible for delays caused by the courier, but we will always do our best to support you.


Lost or Missing Parcels

If your order has not arrived within 10 days of the expected delivery date, please contact us.

We will investigate with the courier, and if your parcel is confirmed as lost, we will offer either:

  • A replacement, or
  • A full refund


Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us, we may offer reshipment at your expense.


Contact Us

If you have any questions about your order, please contact us at:

Hello@freeandgrace.co.uk


Registered Address

We operate as an online-based business. A full correspondence address is available upon request.